For personal order or sample orders not over 5 sets, if you are not satisfied with your purchase for any reason, you may return it for a refund within 15 days of purchase.*
To receive a refund of your purchase, simple:
- Contact our Customer Success team at email@example.com within 15 days of purchase.
- Specify the item, tracking number, as well as a picture.
- Once it's approved, you could return the bike. NOTE: return cost shall charge on you.
*Items must be returned in its entirety. Product must be unused to be eligible for refund. Original shipping charges not included in refund.
Where does 4LEAF locate?
4LEAF ebike is a global company. We locate in Hangzhou, China.
Can I mix different models in one container?
Yes, different models can be mixed up in one full container.
Can I order some samples at first?
No problem. We will try to make the sample a good offer for you.
Does 4LEAF ebike take throttle?
Most of our ebike comes with it unless the electric downhill or some bikes with weak power, like 250-350w, whose throttle doesn't work well.
What colors are available, can we attach our logo or brand on the bicycles?
Custom service is available here, not only about the color, but also logo, design, specification, new features and so on. It's the special part of 4LEAF.
Are goods in stock?
Most goods are always made to order, including the samples.